This policy explains how cancellations and refunds work for Computer IELTS subscription plans.
All Computer IELTS subscription plans (Monthly, 3-Month, 6-Month) grant instant, immediate access to our full library of practice and mock tests upon successful payment. Because access is granted immediately, these are treated as digital products delivered instantly.
Once a subscription plan is successfully purchased and activated on your account, it is non-refundable. This applies whether or not you have started or completed any tests during the subscription period.
If money was deducted from your account but your subscription was not activated due to a technical error, please contact us with your payment details. We will verify the transaction with Razorpay and, if confirmed as a failed or duplicate charge, process a full refund to your original payment method within 5–7 business days.
If, due to an error on our part, your subscription is not activated correctly, the wrong plan is applied, or you are not given the access you paid for, we will first attempt to fix the issue and give you correct access. If the issue cannot be resolved, we will issue a full refund to your original payment method within 5–7 business days after verification.
Subscriptions do not auto-renew, so there is no ongoing subscription to "cancel." Your plan simply expires at the end of its duration (30 / 90 / 180 days), and you may choose whether or not to purchase a new plan.
For any payment issue, email us at computerielts.help@gmail.com with your registered email address and the Razorpay Payment ID. We aim to respond within 2 business days.